Refunds and Cancellation Policy

At Little Steps Child Development Centre, we aim to provide exceptional developmental and therapeutic care to all children. This Refund and Cancellation Policy outlines the procedures and terms for session cancellations, rescheduling, and refund claims.

1. Cancellation & Rescheduling Timeline

We understand that unexpected circumstances occur. To help us accommodate all families effectively, please observe the following guidelines:

• Cancellations or rescheduling requests must be submitted at least 48 hours prior to the scheduled therapy session or assessment.
• Requests made with less than 48 hours' notice will be treated as late cancellations, and the session fee will be charged as scheduled.
• To request a cancellation or slot adjustment, please contact your respective centre directly via telephone or email.

2. Refund Eligibility

Session fees, registration charges, and developmental assessment payments are generally non-refundable once services are rendered. However, full or partial refunds are approved under the following specific scenarios:

• Duplicate Transactions: If a technical error causes a double deduction during an online transaction.
• Centre Cancellations: If a scheduled session or assessment is canceled by Little Steps Child Development Centre due to unavoidable circumstances and cannot be rescheduled.

3. Refund Processing Timeline

In all approved refund cases, the following process will be initiated:

• Eligible refunds will be approved and initiated within 2 business days upon confirmation.
• Refund amounts will be credited back to the original payment method (Credit Card, Debit Card, Net Banking, or UPI) within 5 to 7 working days.